top of page

Shipping Policy

A legal disclaimer

 ZAM Jewellery Studio

​

Effective Date: 13/08/2026

​

At ZAM Jewellery Studio we take great care in preparing and delivering your jewellery. This Shipping Policy outlines our delivery procedures, estimated shipping times, and important information regarding your order.

​

1. Order Processing

  • Orders are processed after payment has been successfully received.

  • Ready-to-ship items are typically dispatched within 1to3 business days depending on service paid for.

  • Custom-made, personalised, or bespoke jewellery pieces may require additional production time. Estimated completion times will be communicated when your order is confirmed.

  • Orders are not processed, dispatched, or delivered on weekends or UK public holidays.
     

2. Delivery Methods

We use reputable courier and postal services to ensure safe and reliable delivery of your purchases.

Available shipping options may include:

  • Standard UK Delivery via Royal Mail Registered

  • Express UK Delivery Via Royal Mail Special Delivery

  • International Delivery (where available) on application

Shipping options and applicable charges will be displayed at checkout.
 

3. Delivery Times

Estimated delivery times begin once an order has been dispatched:
 

United Kingdom

  • Standard Delivery: 2 to 5 business days

  • Express Delivery: 1 to 2 business days
     

International Orders

  • Delivery times vary depending on the destination country and local customs procedures.

  • International deliveries may take 5–15 business days or longer.

Please note that delivery estimates are provided as guidance only and are not guaranteed.
 

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery destination

  • Shipping method selected

  • Order value and weight (where applicable)

Any promotional free shipping offers will be clearly stated on our website.
 

5. Tracking Information

Where tracking is available, you will receive shipping confirmation and tracking details by email once your order has been dispatched.
 

6. International Orders and Customs

Customers are responsible for any:

  • Customs duties

  • Import taxes

  • VAT

  • Clearance fees

  • Other charges imposed by the destination country

ZAM Jewellery Studio UK is not responsible for delays caused by customs authorities.
 

7. Incorrect Delivery Information

Please ensure your delivery details are accurate when placing your order.

We cannot be held responsible for:

  • Delivery delays caused by incorrect addresses

  • Lost parcels resulting from inaccurate customer information

  • Additional costs incurred due to failed delivery attempts

If you notice an error in your shipping details, please contact us as soon as possible.
 

8. Lost, Delayed, or Damaged Parcels

If your order:

  • Has not arrived within the expected delivery timeframe,

  • Arrives damaged, or

  • Appears to be lost in transit,

please contact us promptly so we can investigate with the courier.

For damaged items, we may request photographs of the packaging and product before processing a claim.
 

9. Delivery Refusal or Non-Collection

If an order is returned to us because:

  • Delivery was refused,

  • The parcel was unclaimed, or

  • Incorrect shipping information was provided,

we may deduct any shipping and return costs incurred before issuing a refund where applicable.
 

10. Risk and Ownership

Ownership of products transfers to you once full payment has been received.

Risk of loss or damage passes to you upon successful delivery to the address provided at checkout.
 

11. Contact Us

If you have any questions regarding shipping or delivery, please contact:

ZAM Jewellery Studio 
Email: info@zamjewellerystudio.co.uk
Phone: 01516012021
Registered Address: 33 Thingwall Road, Irby, Wirral, Merseyside. CH61 3UA
 

Thank you for choosing ZAM Jewellery Studio. We are committed to ensuring your jewellery arrives safely and securely.

bottom of page