Refund Policy

ZAM Jewellery Studio 

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Effective Date: 13082026

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At ZAM Jewellery Studio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, this Refund & Returns Policy explains your rights and the procedures for returning products.

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1. Your Consumer Rights

This policy operates in addition to your rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws. Nothing in this policy affects your statutory rights.

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2. Returns for Change of Mind

If you purchase a non-customised item online, you may have the right to cancel your order within 14 days of receiving your goods.

To exercise this right:

• You must notify us within 14 days of receiving your order.

• The item must be returned within 14 days of notifying us.

• Products must be unused, unworn, and in their original packaging.

• Proof of purchase may be required.

Unless the item is faulty, customers are responsible for return shipping costs.

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3. Bespoke and Personalised Jewellery

Due to their unique nature, the following items are generally non-refundable and non-returnable unless they are faulty or not as described:

• Custom-made jewellery

• Bespoke jewellery

• Engraved items

• Personalised products

• Special-order items

Please carefully review all design specifications before approving a bespoke order.

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4. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

• Faulty

• Damaged during delivery

• Not as described

• Incorrectly supplied

please contact us within 14 days of receipt.

Where appropriate, we may offer:

• Repair

• Replacement

• Full or partial refund

We may request photographs and additional information to assess the issue.

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5. Earrings and Hygiene-Sensitive Products

For hygiene and safety reasons, earrings and other hygiene-sensitive products cannot be returned unless:

• They are faulty;

• Damaged upon arrival; or

• Supplied incorrectly.

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6. Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where possible.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

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7. Return Conditions

Returned products must:

• Be securely packaged

• Include all original components where applicable

• Be in a resalable condition unless faulty

We reserve the right to reduce the refund amount if an item has been handled beyond what is reasonably necessary to inspect it.

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8. Return Shipping

Unless the item is faulty or incorrectly supplied:

• Customers are responsible for return postage costs.

• We recommend using a tracked and insured delivery service for valuable jewellery items.

• ZAM Jewellery Studio UK cannot be held responsible for returns lost in transit.

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9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check with your bank or payment provider.

2. Contact your card issuer.

3. Contact us directly for assistance.
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10. How to Request a Return or Refund

To initiate a return or refund request, please contact:

ZAM Jewellery Studio 

Email: info@zamjewellerystudio.co.uk

Phone: 01516012021

Address: 33 Thingwall Road, Irby, Wirral, Merseyside, CH61 3UA.

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Please provide:

• Your order number

• Full name

• Description of the issue

• Photographs (if the item is damaged or faulty)

 

11. Changes to This Policy

We reserve the right to update this Refund & Returns Policy at any time. Any changes will be posted on our website with an updated effective date.

Thank you for shopping with ZAM Jewellery Studio UK. We appreciate your trust in our craftsmanship and are committed to resolving any concerns fairly and promptly.