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Privacy Policy

 

 

 

ZAM Jewellery Studio 

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Effective Date: 13/08/26

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ZAM Jewellery Studio  ("ZAM Jewellery Studio", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, contact us, or interact with our services.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other applicable privacy laws.

1. Information We Collect

We may collect and process the following personal information:
 

Information You Provide to Us

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment information (processed securely through third-party payment providers)

  • Account registration details

  • Communications you send to us

  • Custom jewellery design requests and specifications
     

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and similar tracking technologies
     

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Manage payments and deliveries

  • Provide customer support

  • Communicate regarding your purchases or enquiries

  • Create and manage customer accounts

  • Improve our products, services, and website

  • Send marketing communications where you have consented

  • Comply with legal and regulatory obligations

  • Prevent fraud and protect our business

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3. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Performance of a contract with you

  • Compliance with legal obligations

  • Our legitimate business interests

  • Your consent, where required
     

4. Marketing Communications

If you choose to receive marketing communications, we may send you information about new products, promotions, and special offers.

You may withdraw your consent or unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Contacting us directly.
     

5. Sharing Your Information

We may share your personal information with trusted third parties, including:

  • Payment service providers

  • Delivery and courier companies

  • Website hosting providers

  • Marketing service providers

  • Professional advisers such as accountants and legal advisers

  • Government or regulatory authorities where required by law

We do not sell your personal information to third parties.

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6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
 

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal, tax, accounting, and regulatory requirements

  • Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymised.
 

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Restrict processing of your data

  • Object to processing

  • Request transfer of your data (data portability)

  • Withdraw consent where processing relies on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

For information about your rights, visit the ICO website: https://ico.org.uk.
 

9. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve functionality.

You can manage cookie preferences through your browser settings. Further information may be provided in our separate Cookie Policy.
 

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies.

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11. Children's Privacy

Our products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
 

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

ZAM Jewellery Studio UK
Email: info@zamjewellerystudio.co.uk
Phone: 01516012021
Address: 33 Thingwall Road, Irby, Wirral, Merseyside, CH61 3UA

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

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